Easy Returns and Exchanges
30-DAY RETURN/EXCHANGE POLICY
When the return request is begun (send us an email) within 30 days: When National Picnic receives the returned items, credit will be promptly issued to the account you used to purchase the item.
If your order total was more than $125, one return shipment label is provided FREE of charge.
If your order was less than $125, $5 is deducted from your return credit for each return shipping label provided. If you choose to return the items using your own methods, that's OK, too, but we can't reimburse you for whatever your shipping costs may be.
Exchanges are always shipped out at no extra shipping charge.
Any returns accepted after the 30-day window can only be given store credit.
Purchases made with gift cards will receive nationalpicnic.com credit in the form of an emailed virtual "gift card".
Gift cards are not returnable.
TO BEGIN A RETURN:
1. Let us know what's coming back. Email firstname.lastname@example.org. You'll get human interaction helping you begin the process.
2. We'll send a label through email for you to print out and affix on your return.
3. Stick it in the mail. Status updates will be emailed regarding the progress of your return.
Did you purchase your item from Betsy at a physical location, like Clover Market or another outdoor tent event? You should have a digital receipt if you provided your email, if not, it's usually still OK, but you'll need to know the last 4 digits of the card you used to complete your return.
We reserve the right to decline issuing a refund if we can't find proof of the transaction and how much you paid for it. Understand that we also cannot process returns of items purchased from third party retailers, shops or websites that are not nationalpicnic.com.
The return mailing address is:
381 Park Avenue
Collingswood NJ 08108